These Terms and Conditions ("Terms") govern the use of Travel Office services. By accessing or booking through Travel Office, you agree to comply with and be bound by the following provisions.
1. Scope of Services
Travel Office operates as a platform offering both mainstream travel services (flights, hotels, dining, ground transport) and luxury experiences (yachts, private jets, villas, curated packages). While we facilitate bookings, the actual services are provided by third-party suppliers. Each supplier has its own rules and policies, which apply in addition to these Terms.
2. Payments
- All bookings must be settled at the time of confirmation through our secure checkout system.
- We accept major credit cards, PayPal, and cryptocurrency (eligible for an 8% discount).
- Prices are displayed in EURO and include applicable taxes unless otherwise specified.
- Failure to complete payment will result in cancellation of the booking.
3. Cancellations and Refunds
- Cancellation policies vary by service provider and will be disclosed prior to booking.
- Refund eligibility is determined by the provider's terms. Travel Office cannot override supplier rules.
- Where refunds are approved, processing times depend on the payment method.
- Cryptocurrency payments are refunded at the equivalent value in the original currency of payment, not market rate fluctuations.
4. Liability
- Travel Office acts as an intermediary between clients and third-party providers.
- We are not responsible for flight delays, cancellations, accommodation issues, or other service failures attributable to suppliers.
- Clients assume responsibility for personal safety, travel documents, visas, insurance, and compliance with destination entry requirements.
- Travel Office is not liable for events beyond our control, including but not limited to natural disasters, strikes, political unrest, or force majeure circumstances.
5. User Responsibilities
- Provide accurate information when booking (names, passport details, contact information).
- Ensure valid travel documents, permits, and insurance are secured.
- Use our services in accordance with applicable laws and these Terms.
- Clients are responsible for reviewing and agreeing to supplier-specific policies prior to finalizing a booking.
6. Concierge and Support Services
- Travel Office offers 24/7 support for active bookings.
- Assistance includes itinerary adjustments, troubleshooting with providers, and in-trip support.
- Support is subject to fair use. Excessive or unreasonable requests may result in limited service.
7. Privacy and Data Protection
- Personal data is collected for the purpose of processing bookings and delivering services.
- Data is handled in accordance with applicable privacy laws and our Privacy Policy.
- By using Travel Office, you consent to the processing of your information as outlined in the Privacy Policy.
8. Modifications of Terms
- Travel Office reserves the right to update these Terms at any time.
- Continued use of our services after changes indicates acceptance of the revised Terms.
9. Governing Law and Jurisdiction
- These Terms are governed by the laws of the company's country of incorporation.
- Any disputes arising from the use of our services will be subject to the jurisdiction of local courts.
Acceptance of Terms
By booking with Travel Office, you confirm that you have read, understood, and accepted these Terms and Conditions. For clarifications or questions, please contact our Help Center before confirming your reservation.